Eligibility to Purchase
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Gracie Jewellery offers products for sale that are handmade just for you when you place your order and are dispatched from our studio. Occasionally however, we may run out of supplies, in this instance you will be notified and you can decide if you wish to wait for the item or choose an alternative item.
From time to time, there may be special items offered for pre-order.
Pre-orders are only considered valid on full payment of the amount stated on the Site. We will not process the order until full payment has been received.
Delivery times on pre-ordered items vary across products, according to demand and supply availability. We will endeavor to deliver the product to you within the stated amount of time. Customers must accept that pre-ordered items will not be delivered within normal delivery times.
Prices shown on the Site are in Canadian dollars. All prices and offers remain valid as advertised from time to time. The Canadian price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.
Where the price of a product is converted and displayed in an alternative currency to Canadian dollars, such conversion price is indicative only. The price deducted by us from your credit/debit card will be the Canadian price of the product displayed on the Site along with any additional delivery charges (if applicable). If you are a customer whose credit/debit card is not denominated in Canadian dollars the final price will be calculated in accordance with the applicable exchange rate applied by your card issuer to process the transaction.
Acceptance of your Order
Once you have made your choice and your order has been placed, you will receive an email confirming the details of your order. This confirms your order and the contract between you and Gracie Jewellery will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Ontario, Canada and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able.
Payment can be made by Visa, MasterCard and American Express, and any other methods which may be clearly advertised on the Site. Payment will be debited and cleared from your account at the time of placing your order, by Gracie Jewellery. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Gracie Jewellery, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Swipe, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Gracie Jewellery user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple, and secure, Gracie Jewellery uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Insurance and Delivery
All packages are shipped with a tracking number. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that once the tracking has been marked "delivered" at that delivery address, delivery is complete. Please note, oftentimes, Canada Post/USPS will leave the package outside of the premises at the shipping address without notifying the addressee by ringing the doorbell. It is your responsibility to watch the tracking and retrieving the package once delivered.