Please note: Due to COVID-19 delivery times may be delayed.
The delivery times stated are estimates and may vary depending on how busy the carriers are.

Gracie Jewellery is excited for you to get your package and we do our absolute best to ensure orders arrive as quickly as possible!

It is very important that you supply your correct address and postal/zip code. Gracie Jewellery will not be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation email and contact us immediately if you notice any errors or missing information. Once the item is dispatched we cannot make any changes.

A signature may be required at delivery.

Due to the value of the jewellery, Gracie Jewellery cannot ship to P.O. boxes. 

Shipping throughout Canada:

Packages shipped within Canada are shipped expedited mail with tracking number. Your tracking number will activate within 48-72 hours of the mailing label being printed.  In order to provide you with the fastest delivery possible, orders are couriered to Toronto where they are put into the Canadian Postal Service mailstream and can take upwards of 10-15 business days to arrive, depending on your location. 

Shipping to the United States:

Packages shipped to the United States are shipped first class with tracking number. Your tracking number will activate within 48-72 hours of the mailing label being printed.  In order to provide you with the fastest delivery possible, orders are couriered to Toronto where our broker delivers directly to US Customs. Once the package has cleared customs, our broker delivers your package directly to the USPS Office located in Rochester, New York. 

Canada and the United States:

If the tracking on your package shows as delivered but it isn't in your mail box, please check with everyone in your household or your neighbours to see if they have taken it in. Any package shown delivered but not received will not be replaced until the Post Office completes their investigation. You can expedite this process by calling your local post office to have them look up the actual scan via the gps system on every postal truck. If the post office determines your package was delivered but you cannot find it anywhere you will need to file a police report for stolen mail. The police take stolen mail very seriously. Gracie Jewellery will need a copy of the police report before the stolen package is replaced. We will do our best to help you with this, but you will need to do a little work on your end.

Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch.  Gracie Jewellery is not responsible for any delays caused by the delivering Postal System or destination customs clearance processes. 
Gracie Jewellery has absolutely no influence over the postal system or customs and cannot speed up delivery of your package while it is in transit.

If you order goods from Gracie Jewellery for delivery to an international delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that Gracie Jewellery has no control over these charges and cannot predict their amount. You are responsible for payment of any such import duties and taxes. Please contact your local customs office for further information prior to placing an order.

Gracie Jewellery does not falsify customs documents. No refunds will be given if you choose not to pay the custom fees.

You must comply with all applicable laws and regulations of the International Delivery Destination. Gracie Jewellery will not be liable if you breach any such law.

Thank you for choosing Gracie Jewellery. Thank you for supporting handmade.