We handcraft dainty personalized jewellery filled with meaning. 

We're all about creating special connections through the magic of high quality precious metals and gemstones. Imagine wearing keepsake jewellery that's not just stylish but also holds a special place close to your heart. That's what we're all about – making beautiful moments last forever.

More than just jewellery - its a little piece of joy you carry with you.

 

Handcrafted • Personalized • Size Inclusive

Gracie Jewellery is located in the heart of wine country

atop the Niagara Escarpment, a lovely greenbelt area of

Ontario, Canada.

Fine handcrafted jewellery since 2008

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Return Policy

RETURNS AND EXCHANGES

We are sure that you will fall in love with your new Gracie Jewellery, but if for some reason you feel like it is not the right fit for you, we are happy to issue an exchange or store credit. Please email us at studio@graciejewellery.com within 7 days of receiving your order to initiate a return. We ask that you send the jewelry back with everything included. Exchanges or store credit will not be issued for damaged, altered or worn items. We do not cover the cost of return shipping.

Hand stamped items are non-returnable. 

Due to Health Canada regulations, all earrings are non-returnable.

DAMAGED/ INCORRECT ITEM/ SPELLING

If your product is damaged on arrival to you, or wasn’t as you ordered, please contact us immediately (and include a photo) at studio@graciejewellery.com and we will happily arrange a replacement or repair. 

We do not offer refunds for faulty, damaged or incorrect items, we repair or replace the item.  This is our company policy which complies with Consumer Affairs Canada.

CANCELLING/CHANGING ORDERS

We begin working on your piece straight away so please check all details of your order – spelling, length, colour of metal. If you wish to change your order please contact us immediately at studio@graciejewellery.com and we will check what stage of production your order is in. If your piece has already been started it may not be possible to change it.  However if you still want to go ahead and make changes, you may be to subject to a re-work fee. Cancelled orders are subject to a service charge if your order has been started. Amount will be determined by how far along your order is and if material can be reused.

DISCOUNTS

Gracie Jewellery never runs a sale. We believe our product is fairly priced everyday.  From time to time, we offer an extra special gift with purchase. These free gift specials are only offered to our Friends who have signed up to receive our newsletters.  We would love to have you join us, you can sign up on our Friends page 

PRODUCT SAFETY WARNING

Gracie Jewellery does not recommend necklaces or bracelets for children as they contain small parts that may come loose and cause a choking hazard. If you choose to purchase for your child please ensure they wear their necklace or bracelet only under supervision.

By purchasing from our store you accept our store policies.

Shipping Policy

Gracie Jewellery ships throughout Canada and the United States. Shipping is free on orders of $125.00 and over. A flat fee shipping charge of $15.00 on all other orders. All shipping includes a tracking number.

Gracie Jewellery is excited for you to get your package and we do our absolute best to ensure orders arrive as quickly as possible!

It is very important that you supply your correct address and postal/zip code. Gracie Jewellery will not be held responsible for lost items due to incorrect/incomplete delivery addresses being supplied. Please check your order confirmation email and contact us immediately if you notice any errors or missing information. Once the item is dispatched we cannot make any changes.

A signature may be required at delivery.

Due to the value of the jewellery, Gracie Jewellery cannot ship to P.O. boxes. 

 

Shipping throughout Canada:

Packages shipped within Canada are shipped expedited mail with tracking number. Your tracking number will activate within 48-72 hours of the mailing label being printed.  In order to provide you with the fastest delivery possible, orders are couriered to Toronto where they are put into the Canadian Postal Service mailstream and can take upwards of 10-15 business days to arrive, depending on your location. 

Shipping to the United States:

Packages shipped to the United States are shipped first class with tracking number. Your tracking number will activate within 48-72 hours of the mailing label being printed.  In order to provide you with the fastest delivery possible, orders are couriered to Toronto where our broker delivers directly to US Customs. Once the package has cleared customs, our broker delivers your package directly to the USPS Office located in Rochester, New York. 

Canada and the United States:

If the tracking on your package shows as delivered but it isn't in your mail box, please check with everyone in your household or your neighbours to see if they have taken it in. Any package shown delivered but not received will not be replaced until the Post Office completes their investigation. You can expedite this process by calling your local post office to have them look up the actual delivery scan via the gps system on every postal truck. If the post office determines your package was delivered but you cannot find it anywhere you will need to file a police report for stolen mail. The police take stolen mail very seriously. Gracie Jewellery will need a copy of the police report before the stolen package is replaced. We will do our best to help you with this, but you will need to do a little work on your end.

Delivery times appearing on the site are estimates and are to be used as a guide only and commence from the date of dispatch.  Gracie Jewellery is not responsible for any delays caused by the delivering Postal System or destination customs clearance processes. 
Gracie Jewellery has absolutely no influence over the postal system or customs and cannot speed up delivery of your package while it is in transit.

If you order goods from Gracie Jewellery for delivery to an international delivery destination, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that Gracie Jewellery has no control over these charges and cannot predict their amount. You are responsible for payment of any such import duties and taxes. Please contact your local customs office for further information prior to placing an order.

Gracie Jewellery does not falsify customs documents. No refunds will be given if you choose not to pay the custom fees.

You must comply with all applicable laws and regulations of the International Delivery Destination. Gracie Jewellery will not be liable if you breach any such law.

Thank you for choosing Gracie Jewellery. Thank you for supporting handmade.

Jewellery Care

Take care of your jewellery and it will last a lifetime!
Each piece of Gracie Jewellery is handcrafted using genuine gemstone beads and either sterling silver or 14k yellow gold filled. With proper care, your jewellery will retain its beauty for many years to come.
Metals will tarnish, especially when exposed to humidity. However, jewellery that is worn regularly needs less care, so Gracie Jewellery strongly encourages you to wear your jewellery every day.
Body sprays, perfumes, hairsprays, etc will dull your jewellery.  Do not wear your jewellery in water, showering, swimming, in the sauna or hot tub, or while exercising.  Jewellery should be the last thing you put on in the morning when dressing, after that spritz of perfume and hairspray, and the first thing you remove while preparing for your night.  It is not advisable to wear your jewellery to bed.  Some medications and people with highly acidic systems will tarnish the metal.
Gracie Jewellery strongly recommends you do not clean your jewellery with baking soda or toothpaste as this will cause scratching.
Gemstone and pearls strands that have been hand knotted should be gently cleaned with a soft cloth.  Knotted strands should never be subjected to moisture as this will stretch the silk.
Be especially careful with aragonite, pearls, moonstones, opals, and turquoise as these are soft stones that can be damaged easily. If a particular gemstone needs special care, it will be noted in the listing description.
Gracie Jewellery recommends periodically buffing your jewellery with a soft flannel cloth. It is best when not wearing your jewellery to store it in the pouch is was shipped in.