Return Policy
REPAIRS
At some point, your elastic bracelets will need to be restrung. We repair only bracelets purchased from us. We will supply the high quality elastic and the labour free of charge. You are responsible for the shipping both ways and the replacement of any missing parts.
Please contact us at: studio@graciejewellery.com for further instructions.
RETURNS AND EXCHANGES
We are sure that you will fall in love with your new Gracie Jewellery, but if for some reason you feel like it is not the right fit for you, we are happy to issue an exchange or store credit. Please email us at studio@graciejewellery.com within 7 days of receiving your order to initiate a return. We ask that you send the jewelry back with all packaging included. Exchanges or store credit will not be issued for damaged, altered or worn items. We do not cover the cost of return shipping.
Hand stamped items are non-returnable.
Due to Health Canada regulations, all earrings are non-returnable.
DAMAGED/ INCORRECT ITEM/ SPELLING
If your product is damaged on arrival to you, or wasn’t as you ordered, please contact us immediately (and include a photo) at studio@graciejewellery.com and we will happily arrange a replacement or repair.
We do not offer refunds for faulty, damaged or incorrect items, we repair or replace the item. This is our company policy which complies with Consumer Affairs Canada.
CANCELLING/CHANGING ORDERS
We begin working on your piece straight away so please check all details of your order – spelling, length, colour of metal. If you wish to change your order please contact us immediately at studio@graciejewellery.com and we will check what stage of production your order is in. If your piece has already been started it may not be possible to change it. However if you still want to go ahead and make changes, you may be to subject to a re-work fee. Cancelled orders are subject to a service charge if your order has been started. Amount will be determined by how far along your order is and if material can be reused.
DISCOUNTS
Gracie Jewellery never runs a sale. We believe our product is fairly priced everyday. From time to time, we offer an extra special gift with purchase. These free gift specials are only offered to our Friends who have signed up to receive our newsletters. We would love to have you join us, you can sign up on our Friends page
PRODUCT SAFETY WARNING
Gracie Jewellery does not recommend necklaces or bracelets for children as they contain small parts that may come loose and cause a choking hazard. If you choose to purchase for your child please ensure they wear their necklace or bracelet only under supervision.
By purchasing from our store you accept our store policies.