Beaded necklaces and bracelets may be returned for an exchange or store credit only. Items must be in original, unworn and undamaged condition in the box it was shipped in. All returns must be pre-authorized. Requests for returns must be made within 48 hours of the tracking showing delivery to the customer. Returns must be received by Gracie Jewellery within 14 days of the customer receiving authorization to return. Return shipping is the responsibility of the customer and Gracie Jewellery is not responsible for packages lost in the mail. Please make sure you use a trackable insured shipping method. Any customs duty applied to the return package will be deducted from the store credit.
All sales are final on personalized jewellery.
No exchanges/store credits will be issued if you send your purchase back without authorization.
Due to Health Canada regulations earrings cannot be returned or exchanged.
Requests for returns may be made at: email@example.com